| What is billed | Dedicated engineers, on the time they spend inside your teams. | A fixed-price engagement, with the scope settled before it starts. | A monthly pool of hours, one contract for the whole stack. |
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| Commitment length | Twelve months and up. | One to three months. | Ongoing. |
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| Who runs it day to day | Your teams, with our engineers inside them. | Nobody. The engagement produces a document, not a running system. | Your teams. We step in at L2 and L3 on the components written into the contract. |
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| Who decides the architecture | You. We prepare the case, you decide. | You, from a written file that carries its assumptions and its limits. | You. We flag whatever makes the stack impossible to keep running. |
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| How escalation works | Through your own channels: our engineers are in the team, and hold priority on our critical support. | Not applicable: there is no production to hold up. | Straight to L2 then L3, with the engineers who write the code. No general-purpose first line. |
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| What gets delivered | Code, infrastructure described as code, operational runbooks. | A report: current state, target architecture, migration plan, costs. | Operational and security maintenance, patches, version upgrades, CVE monitoring bulletins. |
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| Hours and targets | Your teams' own rhythm: our engineers are part of them. | Not applicable. | Covered hours, response and resolution targets: written into the contract, according to how critical the component is. |
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| What you keep when you leave | Everything we write belongs to you. | The report, its assumptions and its calculation annexes. | Your components as they are: they are open source and do not depend on us. |
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